Refund policy

All prints are made to order and therefore non-returnable. 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. Please take pictures and email me at hi@bureauschroeder.com.

Refunds
If your item was defective, damaged or if you receive the wrong item, you can choose to receive a refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact me at hi@bureauschroeder.com.

Exchanges
Prints that are made-to-order cannot be exchanged.

European Union 14 day cooling off period
In the European Union, if you buy a product or service online, by phone or from a seller at your doorstep (in legal terms a “distance contract” or “off-premises contract”) you have the right to withdraw. This means you can cancel the contract within 14 days without providing any justification (the "cooling-off period"). The 14-day cooling-off period does not apply to goods made to order.